when some systems are identified critical with a high availability level.a period where a system is considered as more critical.Urgency is the time it takes to an incident to have a significant impact on business.We can evaluate the impact based on several criteria:
Impact measure the effect of an incident on business processes.ATTENTION: Generally, priorities are defined and used to resolve incidents in an effective way it is not necessary to use priorities for Service Requests, as an execution target is to be defined for each Service Request type.
